Frequently Asked Questions

Everything you need to know about our transparent fashion process and policies.

What does 'Transparent Labs' mean for the quality of my clothing?

Transparency is our core value. We provide a full breakdown of every material used, the origin of the fabric, and the specific factory where your garment was ethically produced.

How long will it take for my order to arrive?

Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid shipping label for your return.

How do I know which size to choose?

Each product page features a detailed 'True-to-Fit' guide. We recommend measuring a similar garment you own and comparing it to our size chart for the most accurate fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainable?

Yes, we prioritize organic cotton, recycled polyester, and Tencel. You can view the specific sustainability certifications for each item directly on the product description page.